Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@hopsport.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@hopsport.co.
What happens if I received HopSport armband but it doesn't fit?
A refund can be issued within 30 days of order delivery. Returned items must be in perfect and unused condition. To initiate a return, please contact us.
Please make sure you include your Order Number and the reason for return. HopSport is not responsible for return shipping costs.
Please allow 7-10 business days to process a return from the day that your items are received back in our warehouse.
We can send you the correct size for an extra shipping cost of $10 (after you return the item you've received).
Customer satisfaction is very important to us.
In case you have some concerns regarding your order or the product you received, please inform us and we'll make all the efforts to solve it ♥
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.